Returns
Please kindly email us with the reason of return, within 30 days from receiving your order (according to the delivery date on the tracking record, if applicable).
Only regular priced items may be refunded, unfortunately, sale items cannot be refunded.
- Items must be unworn, unwashed, and have original tags attached.
- Items must be free of stains, makeup, deodorant, or wear.
- Beauty products, cosmetics, and accessories are non-returnable.
- Bodysuits, swimwear, and undergarments are non-returnable.
UrbClo reserves the right to solely define and limit, refuse, and/or reject returns from customers at any time due to:
- An irregular or excessive returns history indicative of “wardrobing;”
- An irregular or excessive returns history involving worn, altered, laundered, damaged, or missing items; or,
- Potential fraudulent or criminal activity.
To request further instructions on how to return your order, please email us at hello@urbclo.com. Returns without prior communication with us will not be accepted.
Returns made will be refunded in your original form of payment. If the payment was made using credit / debit card or bank account, there might be a lead time required by PayPal (our credit card settlement service provider) to set up the credit transaction with your bank.
Please note that customers are responsible for all the fees involved for returning items. Return packages remain the responsibility of the customer until it is received by our team. Therefore, it is recommended that the customer takes necessary precautions by using registered and traceable services when returning the package.